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The “capital” that counts most

There is no doubt that people are the real resource of companies. That which in more technical terms is referred to as “intellectual capital”, and which takes on different forms according to the organisations. Naturally the entrepreneur also plays a part as the person with the idea behind the enterprise and the one who has to spark its fulfilment, organising a firm (this is at least what economic theory teaches us). However nothing can be done without the right people.

It is therefore important to understand which conditions enable training of the intellectual capital which most suits the firm. Also because, as mentioned above, there are no moulds to be adopted for all uses and all circumstances and in other words experience is used as a basis.

All this is then even more important today. In the technology era but above all that of knowledge an understanding of the role of intellectual capital is decisive. The effects of intellectual capital on e-service innovation by Shih-Wen Liao and Ja-Shen Chen (from the College of Management, Yuan Ze University, Taiwan) serves to add a useful piece of knowledge to all this.

The two researchers start with the consideration that with the emergence of an economy based on knowledge, intellectual capital is a critical factor for enabling companies to obtain a competitive lead in increasingly complex environments.

The research therefore bases on a series of effective theoretical explanations in order to check them out through innovative work relating to e-service on Taiwan. The first conclusions of the research (the work is in fact still in progress) demonstrate that the level of intellectual capital is particularly decisive also in order to improve organisational capacity and the capacity for creating innovation in services.

This is confirmation of the special formula which cannot be completely defined by analytical models, which is determined in companies and which, ultimately, allows positive balance results to be obtained. In other words intellectual capital is a byword for the true core of actual corporate culture which governs the organisation and production goals.

The effects of intellectual capital on e-service innovation 

Shih-Wen Liao, Ja-Shen Chen

College of Management, Yuan Ze University, Taiwan